• Technical & Customization
    • After-Sales, Installation & Training
    • Commercial, Payment & Lead Time
    • Logistics, Packaging & Compliance
    Q1: Can your machines be customized to our specific production requirements?
    A:Yes, absolutely. Over 80% of our equipment (such as our high-precision hot presses and automated assembly lines) is custom-engineered. We design and manufacture based on your URS (User Requirement Specifications). Our engineering team will provide a 3D layout and technical proposal for your approval before production.

    Q2: What is the positioning accuracy of your servo presses?
    A: Our standard servo press positioning accuracy is ±0.01mm with closed-loop feedback (linear encoder or grating ruler). For ultra-precision applications (e.g., medical device assembly), we can achieve ±0.005mm on request.
    Q3: Can your press be integrated with our existing MES system or robotic production line?
    A: Yes. We provide industrial communication interfaces including RS485, Ethernet/IP, Modbus TCP, and OPC UA. 
    What happens if the machine breaks down? How fast is your tech support?
    We offer 24/7 emergency response. Our industrial machines are equipped with secure remote gateway modules (like Ewon). With your permission, our engineers in China can securely access your PLC over the internet to diagnose software issues and optimize parameters within hours. For hardware, if parts are under warranty, we ship replacements via DHL/FedEx within 48 hours.
    What are your accepted payment terms?
    A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products andpackages before you pay the balance.
    Q10: Are your machines certified for our country's safety regulations?
    Yes. All machines exported to Europe comply with the CE Machinery Directive (MD), LVD, and EMC. For North America, we can supply components meeting UL standards. Please inform us of your local industrial compliance requirements during the initial inquiry phase.